Managing Claims Efficiently with Thermal Bath Laa


Country / Region Austria
Industry Tourism & Leisure

Project
In Northern Weinviertel the latest extension of the Laa Hotel, Thermal bath Laa, was opened. Starting December 2016, construction took 17 months including full maintenance operations.

The expansion includes the unique ‘Silent Spa’, as well as a floatable tower, a cascade fountain with waterfall and three new exclusive relaxation oases. A lounge with bar, restaurant and terrace was also built, as well as several sauna facilities. Development also included adventure zones, plus a lounging area in the countryside with an outdoor pool. To ensure that the costs and schedule were not exceeded, VAMED worked with thinkproject for the duration.

Challenges
Structured project management is important to VAMED. Any claims by suppliers during the project had to be reported, checked and processed. For larger construction projects, such as the Thermal bath Laa, this task can become time-consuming and admin heavy.

Furthermore, Laa Hotel remained fully operational during the construction phase of the project, which added extra challenges with ensuring disruption for guests was kept to a minimum. Most importantly, the safety of guests was paramount to guests and staff at the hotel. It was therefore crucial for the project to remain on-schedule.

Solutions
The thinkproject Cross-Enterprise Collaboration Platform was used for document storage and distribution, as well as contract and drawing management throughout the project.

Outcome
By using thinkproject for several facets of the project, including document storage and distribution, drawing management and claims management, VAMED curated a comprehensive timeline of the project.

The thinkproject claims management feature helped create an efficient and process-driven system to help the project stay on track.

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